Freeze or Cancellation Request

Take a Break Without Giving Up Your Membership

Life gets busy, plans change, and sometimes you just need a break. Instead of canceling your membership, The Reef makes it easy to freeze it, keep your membership connection, and earn Reef Rewards while you’re away.

Your $5 Becomes $7 in Reef Rewards

While your membership is frozen, you’ll pay just a $5 monthly Freeze Fee.

For every successfully completed freeze month, The Reef adds an extra $2, giving you $7 in Reef Rewards for every month you’re frozen.

That means:

3 months frozen = $21 in Reef Rewards
6 months frozen = $42 in Reef Rewards
12 months frozen = $84 in Reef Rewards

It’s our way of giving you a little something extra to enjoy when you’re ready to come back!

Freeze for Up to 12 Months

Your membership may remain frozen for up to 12 consecutive months, allowing you to accumulate up to $84 in Reef Rewards.

You can reactivate your membership at any time during those 12 months.

Once your paid membership is reactivated, your accumulated Reef Rewards become available to use toward eligible retail products, service upgrades, and select à-la-carte services at The Reef.

30-Day Reactivation Grace Period

At the end of 12 months, we will not automatically reactivate your membership or begin charging your regular membership dues.

Instead, you’ll receive a 30-day Reactivation Grace Period to decide if you’re ready to return.

During this 30-day grace period:

  • There is no additional $5 Freeze Fee.
  • No additional Reef Rewards are earned.
  • Your accumulated Reef Rewards remain waiting for you.

Reactivate your paid membership during the grace period and your Reef Rewards are yours to enjoy.

If you choose not to reactivate by the end of the 30-day grace period, your membership will close and any accumulated Reef Rewards will be forfeited.

A Few Important Details

  • Reef Rewards are a promotional membership reward and have no cash value. They are non-refundable and non-transferable and cannot be redeemed for cash.
  • Reef Rewards cannot be applied toward membership dues, Freeze Fees, gift cards, or excluded services.
  • If a monthly Freeze Fee payment is unsuccessful, Reef Rewards will not be earned for that month.
  • If you cancel your membership rather than reactivate it, any accumulated Reef Rewards will be forfeited.
  • Freeze requests apply to future billing periods and do not reverse or refund membership dues that have already been processed.
  • Members must complete at least one full monthly membership draft before becoming eligible to freeze.

Freeze it. Keep your membership. Come back to something extra. That’s the Reef Rewards difference.

BENEFITS OF FREEZING FREEZE CANCEL
Save 20% on all services ✓ X
Keep Membership Perks ✓ X
Resume Tanning Anytime ✓ X
Earn In-Store Credit ✓ X
Forfeit Accumulated In-Store Credit X ✓
Get 20% Off Products ✓ X
Eligible For Member-Exclusive Offers ✓ X

Freeze or Cancellation Request

Freeze Membership FAQs

Life gets busy, plans change, and sometimes you just need a break. Instead of canceling your membership, The Reef makes it easy to freeze it, keep your membership connection, and earn Reef Rewards while you’re away.

While your membership is frozen, you’ll pay just a $5 monthly Freeze Fee. For every successfully completed freeze month, The Reef adds an extra $2, giving you $7 in Reef Rewards for every month you’re frozen.

Your membership may remain frozen for up to 12 consecutive months, allowing you to accumulate up to $84 in Reef Rewards.

At the end of 12 months, we will not automatically reactivate your membership or begin charging your regular membership dues. Instead, you’ll receive a 30-day Reactivation Grace Period to decide if you’re ready to return.

Members must complete at least one full monthly membership draft before becoming eligible to freeze.

Freeze requests must be submitted through our online freeze request form.

To unfreeze your membership, visit any Reef Tanning location and pay the prorated amount for the remaining days in the month.

NOTE: If you wish to freeze your membership again, you must submit a new freeze request.

Cancellation and Freeze requests MUST be submitted at least 10 days before your next payment due date/draw date to go into effect.

Yes! After 30 days from your initial sign-up date, you can freeze and unfreeze your membership as much as you like, giving you flexibility when you need it.

Yes! You will still have the rest of the month to tan after you submit your freeze request. Your freeze won’t take effect until the following payment date.

Your First Week Is Free.
Your Next Will Be Unforgettable.

Stop by anytime and discover why The Reef is more than a tanning salon. Walk-ins are always welcome, and first-time clients receive one free week of any service when signing up below.

Offer valid for 7 days upon activation, limited to one service per day. ARRC LED excluded. Spray tans available for $10.

One FREE Week of Any Service

Sign up as a first-time client and receive one FREE week of any service. Don’t miss
out on this exclusive offer!

Terms: Valid for 7 days upon activation, limited to one service per day. ARRC LED excluded. Spray tans available for $10.